free shipping all orders over $50
free shipping all orders over $50

Return & Refund Policy

By placing an order, You confirm that You have read, understood and accepted these following policy.

Returns

We accept the return on products which were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item or damaged item). Item(s) must be returned together with proof of purchase.

However, please kindly note that several types of goods are exempt from being returned: Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase. Please contact our support team via support@vuzila.com for more information.

Please be informed that you have to pay the return shipping fee.


Note: Our policy may last 15 days from arrival date especially fragile products. If 15 days have gone by since you received the item, unfortunately, we can’t offer you full refund or exchange.
Additional non-returnable items:
- Gift cards
- Consumable products
- Downloadable software products
- Some health and personal care items 

IMPORTANT: All of the return items/packages without our acknowledgement will not be acceptable. We will not be able to offer any refund.
To complete the return request, there will be required actions below:
- All of the receipts or proof of purchase need to be available.
- Contact our Customer Support team on support@vuzila.com to notify us about your return request. A specific return address will be provided. Please DO NOT send your purchase back to the manufacturer.

Kindly be informed that no pre-paid shipping label.

Refunds (if applicable)

Our policy may last 15 days from arrival date especially fragile products. If 15 days have gone by since you received the item, unfortunately, we can’t offer you full refund or exchange.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time (2-5 business days) before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@vuzila.com

Cancel order

You can only cancel your order within 06 hours from purchasing time of the same day. Please be informed that a management, processing and transaction fee (30% of your total order value) will be applied for the cancellation.

Full refund only applies to switching orders. Once you place new orders, our system will automatically cancel old orders and refund 100%.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@vuzila.com.
Important note: pursuant to business plan, we maybe limit quantities of product selling on Website, so it will affect to your requirement for asking a similarly replaced item. In case we do not have a such item, we shall have the right to refuse your request and offer you a refund or a differently replaced item.

CONTACT US:

Email: support@vuzila.com
Phone:  +1 (408) 709 5909
Address:  68 Circular Road, #02-01, 049422, Singapore